These General Terms of Use regulate rights and obligations related to use of the platform. By registering and accepting them, you enter a contractual relationship with the Company and the Provider as described below.
Last updated: 1 May 2026
These General Terms of Use (hereinafter: “Terms”) govern the rights and obligations in connection with use of the web application available on the Internet at https://www.workserbianow.com (hereinafter: “Platform”), which is owned by the company “GM Solutech ao”, with its registered office in Estonia, at Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 5, 10145, registration no. 17469333 (hereinafter: “Company”), and constitutes an information society service, while certain ancillary administrative services in the operation of the Platform are provided by the company “GM SOULTECH DOO IRIG”, with its registered office in Irig, Stevana Gudurića Street No. 30, Republic of Serbia, company registration no.: 22185632, tax identification no. (PIB): 115631427 (hereinafter: “Provider”), on the basis of a business and technical cooperation agreement.
The Platform is a unique digital space that enables fast, economical, and direct connection between foreign nationals interested in employment in the Republic of Serbia and Employers and Agencies.
The Company and the Provider are not an employment mediation or temporary employment agency, nor do they perform activities that fall within the scope of such agencies; they provide exclusively information society services or other ancillary administrative services that are exhaustively listed in these Terms.
By registering and accepting these Terms, which form an integral part of the Platform, each User enters into a contractual relationship with the Company.
Users also enter into a contractual relationship with the Provider, in the manner and under the conditions defined in these Terms.
The Company provides the service of enabling:
The Provider provides:
The package named “Arrival Essentials” includes:
The package named “Popular choice” includes:
The package named “Arrival Complete” includes:
The services referred to in Article 5, paragraph 2, point 1 of the Terms are optional; Employers and Agencies are not obliged to use them.
The services referred to in Article 5, paragraph 2, point 2 of the Terms are optional; Clients are not obliged to use them, and if they decide to do so they may choose among the offered packages.
Customer support is available on working days from 8:00 to 15:00 for users of packages “WW” and “XX”, and from 8:00 to 22:00 for users of package “CC”.
Contact details for customer support are contained in the handbook with basic information handed to Clients upon arrival in the territory of the Republic of Serbia.
Customer support is a service to assist Clients in resolving day-to-day technical issues during their stay in the territory of the Republic of Serbia.
Legal assistance through the law firm with which the Provider has concluded a general representation agreement is intended for Clients in order to address legal situations in which they may find themselves during their stay in the Republic of Serbia.
By accepting these Terms, the Client undertakes to:
By accepting these Terms, Employers and Agencies undertake to:
The Company undertakes to:
The Provider undertakes to:
Users must provide complete and accurate data upon registration.
Clients provide the following data: first and last name, e-mail address, mobile telephone number, curriculum vitae.
Employers and Agencies provide the following data:
Data are collected solely for the purpose of achieving the objective defined in Article 3 of the Terms and will not be processed in any other way.
Natural persons who provide their personal data upon registration and during communication on the Platform give their consent for the said data to be collected for the stated purpose.
Natural persons are aware that their personal data, facial photograph, first page of the passport, and diploma of completed education will be provided to the Agency and Employer whose registered office is in the territory of the Republic of Serbia (a country outside the EU), and they give their consent to such transfer of personal data.
Users must update data without delay in case of changes during the term of the contract.
Registration on the Platform as a Client is available to all foreign nationals who hold a valid passport.
A registered Client may only be a person with legal capacity who has reached 18 years of age.
Upon registration, the natural person must complete a form with personal data. These data are used in accordance with the Law on Personal Data Protection and the Privacy Notice displayed on the Platform.
The Company has the discretion, without any obligation to give reasons, to reject an application for Client registration.
If the Company, in the course of reviewing and approving account registration or in the course of subsequent review, finds that the Client does not meet the above conditions, it has the right to terminate this agreement and suspend the Client’s account.
Registration on the Platform as an Employer is available to active companies and entrepreneurs registered with the Serbian Business Registers Agency (hereinafter: “APR”).
Registration on the Platform as an Agency is available to active companies and entrepreneurs registered with APR that hold an adequate work licence issued by the competent ministry.
A registered Employer and Agency may not be a company with status “deleted from the register”, “in bankruptcy”, or “in liquidation” in APR records.
A registered Employer and Agency may not be an entrepreneur with status “deleted from the register”.
Upon registration, the undertaking must complete a form with data on the legal entity or entrepreneur. These data remain in the Company’s records and will not be used for purposes other than exercising the rights and obligations under these Terms.
The Company performs verification of the submitted account registration request, which includes: (1) verification of the undertaking’s creditworthiness; (2) verification of the number of employees; (3) verification of account status with the National Bank of Serbia; (4) verification of validity of work permits issued by competent authorities of the Republic of Serbia; (5) other checks necessary to establish whether registration of the account and use of the Platform is justified in line with the stated purpose.
The Company has the discretion, without any obligation to give reasons, to reject an application for registration of an Employer or Agency.
If the Company, in the course of reviewing and approving account registration or in the course of subsequent review, finds that the Employer or Agency does not meet the above conditions, it has the right to terminate this agreement and suspend the specific Employer or Agency account.
The fee for use of the Platform’s information services is EUR 600 (one-off). The Client bears this charge.
The fee for use of services under package “Arrival Essentials” is EUR 600 in RSD equivalent at the middle exchange rate of the National Bank of Serbia on the payment date. The charge is borne by the Client who has chosen this service and becomes due on the day of arrival in the territory of the Republic of Serbia.
The fee for use of services under package “Popular choice” is EUR 1,000 in RSD equivalent at the middle exchange rate of the National Bank of Serbia on the payment date. The charge is borne by the Client who has chosen this service and becomes due on the day of arrival in the territory of the Republic of Serbia.
The fee for use of services under package “Arrival Complete” is EUR 1,500 in RSD equivalent at the middle exchange rate of the National Bank of Serbia on the payment date. The charge is borne by the Client who has chosen this service and becomes due on the day of arrival in the territory of the Republic of Serbia.
If the Client enters into an employment relationship through an Agency, the nature and prices of support services after arrival are not subject to the packages offered by the Provider; they are defined by direct agreement and according to the Agency’s own price list.
The amount of the fee for services referred to in Article 5, paragraph 2, point 1 of these Terms is agreed separately between the Provider and the Employer/Agency.
The fee for highlighting an advertisement is RSD 1,000.00, invoiced by the Provider in accordance with the business and technical cooperation agreement between the Company and the Provider.
The Company and the Provider may also offer special advertisement promotion services.
The fee referred to in Article 13, paragraph 1 of the Terms is charged for obtaining access to the Platform’s intellectual property, software solution, and preparation of documentation to form the Client’s digital dossier immediately upon payment; since funds are expended on administrative processing and the digital service, the fee is non-refundable regardless of the outcome of the Type D visa decision or a later decision by the Employer to terminate the employment relationship.
The fee referred to in Article 13, paragraph 1 of the Terms is refundable if the Employer/Agency with whom the Client entered into an employment or pre-contractual employment relationship does not submit an application for a Type D visa on behalf of the client within the deadline in Article 8, paragraph 1 point 1 of these Terms.
The Client submits a refund request to the Company, which, after assessing the merits of the request, may accept or reject it.
Users agree that the Company may send them notifications relating primarily to the content and operation of the Platform, including new services, products, and promotions of the Company. Information is provided through usual communication channels including, without limitation: e-mail, SMS, WhatsApp, and Viber messages.
The User may unsubscribe from receiving notifications referred to in paragraph 1 of this Article.
Users may not unsubscribe from notifications relating to performance of the Company’s contractual obligations.
The Company is the owner of the Platform and holds exclusive copyright in the Platform, which enjoys protection in accordance with the provisions of the law governing intellectual property as well as international regulations governing this field.
All Platform content, including computer code and programmes, photographs, images, graphics, animations, video, music, sound, and text is the property of the Company and/or its partners, licensors, etc., and constitutes content enjoying appropriate legal protection.
Any unauthorised use of any part of the Platform, or of the Platform as a whole, without the express prior written permission of the Company as the holder of exclusive copyright shall be deemed an infringement of the Company’s copyright and is subject to all procedures provided by law to protect the Company’s copyright.
The Platform may also contain elements in which exclusive copyright, trademark, and other intellectual property rights are held by other persons, such as Users’ content on the Platform.
Other persons bear exclusive responsibility for content in which they hold such rights, regardless of the fact that such content appears on the Company’s Platform.
By posting content on the Platform, the User agrees that it becomes visible to every visitor to the Platform.
The Company bears exclusive responsibility only for content in which it holds copyright.
The Company is not responsible for the accuracy of personal data and work experience data entered by Clients upon registration on the Platform.
The Company is not responsible for the accuracy of data on the job position, salary level, and all other working conditions entered by Employers and Agencies when creating job advertisements.
The Company and the Provider do not mediate employment.
The Company and the Provider are not responsible for obligations mutually agreed between Clients and Employers and/or Agencies.
The Company particularly disclaims responsibility for payment of agreed salary and the Client’s ability to perform the job position for which they are engaged.
The Company is not responsible for content posted on the Platform by a User. For such content the User is solely responsible and must ensure accuracy and correctness of data entered on the Platform.
The Company and the Provider have no influence on the work and decisions of competent state authorities of the Republic of Serbia and therefore do not guarantee a positive decision on a Client’s application for a Type D visa.
The Company is not responsible for temporary unavailability of the Platform, for which the Internet service provider is solely responsible. The Platform may be temporarily unavailable or available to a limited extent due to regular or extraordinary system maintenance.
Employers and Agencies are strictly prohibited from:
Clients are strictly prohibited from:
The Company may temporarily or permanently suspend a User’s account in case of breach of one or more of the above rules.
Visitors and Users are strictly prohibited from any activity aimed at preventing undisturbed operation of the Platform, as well as use of software or other programming tools that disrupt normal operation of the Platform or the Platform’s website.
The Company may, without giving reasons, at any time terminate this agreement with a User and suspend their account on the Platform, in particular in case of breach of these Terms or regulations of the Republic of Serbia.
The Company reserves the right to use collected data as evidence in judicial or other proceedings provided by law.
The Company and/or the Provider may notify competent state authorities of the Republic of Serbia in case of breach of regulations of the Republic of Serbia by a User.
The Employer and Agency must pay the Provider a contractual penalty of EUR 600 when the Company has accepted the Client’s request for refund of the fee referred to in Article 13, paragraph 1 of the Terms due to breach of Article 8, paragraph 1 point 1 of these Terms by the Employer or Agency, all in accordance with the business and technical cooperation agreement between the Company and the Provider.
The Employer/Agency must also compensate the Provider for lost profit suffered due to breach of Article 8, paragraph 1 point 1 of these Terms.
The Client must pay the Provider a contractual penalty of EUR 600 if:
for the said contractual penalty the Provider will issue the Client a separate invoice, all in accordance with the business and technical cooperation agreement between the Company and the Provider.
For matters not regulated by these Terms, the regulations of the Republic of Serbia apply.
In case of a dispute between the Company and the User or between the Provider and the User, the competent court is the court for the territory of Sremska Mitrovica.
The Company may amend or supplement these Terms by publishing the amended and/or supplemented version on the Platform website and sending an e-mail to all registered Users at least eight days before they take effect.
If a registered User does not give an express response (by clicking the link to accept the General Terms of Use) within the said period, the User shall be deemed to have agreed to the new General Terms of Use.
If a registered User does not accept the new General Terms of Use, the User’s status shall be deemed to have ended, all previous rights and obligations shall be extinguished, and the contractual relationship shall be terminated under the previous General Terms of Use, except for obligations that arose during the validity of the previous General Terms of Use and have not been fully performed.
These Terms begin to apply eight days from the date of their publication on the Platform website.
1 May 2026